Privacy Policy — How ek334 Collects, Uses, and Protects Your Personal Data

01 Introduction

This Privacy Policy ("Policy") describes how ek334 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal data provided by or collected from individuals ("you", "your", "the Player") who access or use the ek334 website and associated services available at ek334.io ("the Service").

ek334 is committed to handling your personal information responsibly, transparently, and in a manner consistent with your expectations as a player based in Bangladesh. We recognise that your privacy is important, and we have designed our data practices to minimise data collection while ensuring we can deliver a secure, personalised, and compliant platform experience.

This Policy applies to all personal data collected through the ek334 website, mobile interface, customer support channels, payment processing flows, and any other interaction you have with the ek334 platform. It applies to all players regardless of which city or division of Bangladesh they are located in, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

02 Data We Collect

ek334 collects personal data from you in the following categories and through the following means:

2.1 Registration Data

When you create an ek334 account, we collect: your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address (where provided). This information is required to create and maintain your account.

2.2 Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to protect against fraud, we may collect copies of identity documents such as your National ID card (NID), passport, driving licence, or other government-issued proof of identity. We may also collect proof of address documents and payment method ownership verification.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, and account balance changes on your ek334 account. We record the payment method type (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), the transaction amount in Bangladeshi Taka (৳), and the transaction timestamp. Full payment account numbers are never stored on ek334 servers — only masked identifiers are retained for reconciliation purposes.

2.4 Activity & Behavioural Data

We collect data about how you use the ek334 platform, including: pages visited, games played (game title, provider, stakes, outcomes, session duration), bets placed (market, odds, stake, result), login timestamps, device type, operating system, browser type, and IP address. This data is used to personalise your experience, detect fraud, and fulfil regulatory record-keeping requirements.

2.5 Communication Data

When you contact ek334 support, engage with live chat, send emails to [email protected], or participate in promotions, we collect and retain the content of those communications together with associated metadata such as timestamps and support ticket identifiers.

2.6 Technical Data

We automatically collect certain technical information when you access the ek334 platform: IP address, device fingerprint, cookie identifiers, session tokens, referring URLs, and access logs. This data is used for security monitoring, fraud detection, and platform performance optimisation.

03 How We Use Your Data

ek334 uses the personal data we collect for the following purposes:

ek334 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used for fraud flagging or responsible gaming triggers, a human operator reviews and makes the final determination before any account action is taken.

04 Legal Basis for Processing

ek334 processes your personal data on one or more of the following legal bases depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and ek334 — specifically, to operate your account, process your transactions, and deliver the betting and gaming services you have requested.
• Legal Obligation: Processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, financial record-keeping mandates, and fraud prevention duties.
• Legitimate Interests: Processing is necessary to pursue ek334's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as a legal basis (e.g., for certain marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

05 Data Sharing & Third Parties

ek334 does not sell, rent, lease, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment Processors: We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank) strictly to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity Verification Providers: We may share copies of identity documents with third-party KYC verification services to fulfil our age and identity verification obligations. These providers are contractually bound to process your data solely for verification purposes.
• Game Content Providers: Game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive session data (player ID, game actions, outcomes) necessary to operate their games on our platform. These studios are not permitted to use this data for any purpose beyond game operation and technical support.
• Technology and Infrastructure Partners: We use third-party cloud infrastructure, analytics, and security providers to operate the ek334 platform. These providers act as data processors on our behalf and are bound by data processing agreements that restrict their use of your data.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulators, or courts where we are legally compelled to do so, or where we have reasonable grounds to believe disclosure is necessary to prevent fraud or other criminal activity.

06 Cookies & Tracking Technologies

ek334 uses cookies and similar tracking technologies (including local storage tokens and session identifiers) to operate the platform, maintain your login session, remember your preferences, and collect behavioural data for the purposes described in Section 3.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential to the operation of the ek334 platform. They enable core functions such as login session management, security token validation, and navigation. These cookies cannot be disabled without affecting your ability to use the Service.
• Functional Cookies: These cookies remember your preferences such as language settings, game lobby display options, and last-visited sections. They improve your experience but are not essential to platform operation.
• Analytics Cookies: We use internal analytics tools to understand how players navigate the ek334 platform, which features are used most frequently, and where technical issues may be occurring. This data is used in aggregated, anonymised form to improve the platform.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, identify suspicious login patterns, and protect the integrity of player accounts.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the ek334 platform. ek334 does not use third-party advertising cookies or cross-site tracking pixels.

07 Data Retention

ek334 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes or enforce our agreements. The following retention guidelines apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is technically complex (e.g., in backup archives), data is flagged for deletion at the next scheduled archive purge cycle.

08 Data Security

ek334 implements a layered security architecture designed to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include, but are not limited to:

• SSL/TLS Encryption in Transit: All communications between your device and ek334 servers are encrypted using TLS 1.2 or higher. We enforce HTTPS across the entire ek334 platform and reject unencrypted connections.
• Encrypted Data at Rest: Sensitive personal data stored in ek334 databases is encrypted using AES-256 or equivalent encryption standards. Encryption keys are managed using a dedicated key management system with strict access controls.
• Password Hashing: Player passwords are never stored in plain text. They are stored as salted cryptographic hashes using industry-standard algorithms. ek334 staff cannot view your password — only you know it.
• Two-Factor Authentication (2FA): ek334 supports two-factor authentication via OTP for account login and withdrawal requests. Players are strongly encouraged to enable 2FA to add an additional layer of protection to their account.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members are only granted access to the data required to perform their specific job functions. All internal data access is logged and audited.
• Security Monitoring: ek334 operates continuous security monitoring systems that detect and alert on anomalous access patterns, brute-force attempts, and other indicators of compromise in real time.

While ek334 takes all reasonable precautions to protect your data, no security system is completely impenetrable. We encourage you to also take steps to protect your account by using a strong, unique password and enabling 2FA. If you suspect your account has been compromised, contact [email protected] immediately.

09 Your Rights Over Your Data

As an ek334 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] from the email address associated with your ek334 account. We will respond to all valid requests within a reasonable timeframe, typically within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data ek334 holds about you, along with information about how it is being used and shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain information directly through your ek334 account settings.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that we may be required to retain certain data for legal or regulatory compliance reasons even after an erasure request.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of ek334's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

10 Children & Minors

The ek334 platform is strictly intended for adults aged 21 years and above. ek334 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes age verification checks, and we may require documentary proof of age at any stage of the account lifecycle.

If ek334 becomes aware that personal data has been collected from a person under the age of 21 — whether through a falsified registration or any other means — we will immediately suspend the account, delete all associated personal data, and reverse any financial transactions where technically possible.

Parents and guardians who have reason to believe that a minor has registered on the ek334 platform should contact [email protected] immediately with details of the suspected underage account. We take all such reports seriously and will act on them promptly.

11 International Data Transfers

ek334 operates primarily for players in Bangladesh. However, some of the third-party service providers we use (such as cloud infrastructure providers and game studios) may process or store data on servers located outside Bangladesh. Where personal data is transferred internationally, ek334 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

These safeguards may include contractual data processing agreements with third-party providers that include standard data protection clauses, ensuring that recipient organisations maintain equivalent technical and organisational security measures to those applied by ek334.

By using the ek334 Service, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh where data protection standards may differ. ek334 is committed to ensuring that any such transfers are conducted responsibly and securely.

12 Changes to This Privacy Policy

ek334 reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date at the top of this document and, where the changes are significant, make reasonable efforts to notify registered players via their contact information on record or by displaying a prominent notice on the ek334 platform at login.

We encourage you to review this Privacy Policy periodically to stay informed about how ek334 is protecting your personal data. Your continued use of the ek334 Service following the publication of any revised Policy constitutes your acceptance of that revised Policy.

Prior versions of this Privacy Policy are superseded in their entirety by the current version. This Privacy Policy was last reviewed and updated on 1 January 2026.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ek334 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 24 hours.

When submitting a data rights request, please include your ek334 username, a clear description of your request, and any supporting information. We may need to verify your identity before processing your request to ensure the security and confidentiality of your personal data.

This Privacy Policy is effective as of 1 January 2026. All previous versions are superseded by this document.